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May 1, 2007

Well, I never said I was perfect. But I reported a story in Open Source Reporter, taking the lead from a blogger, that Red Hat would be the distro of choice in the Dell family of hardware, and imagine my surprise — okay chagrin — when they chose Ubuntu instead (You can read the story by going here; it’s the top story in OSR today).

The marriage of Red Hat and Dell sort of made sense. If Dell had, um, “issues” with providing support for the 500 or so flavors of GNU/Linux out there, business smarts would dictate that they would go with the distro with the deepest customer service. Plus, Red Hat’s enterprise wing could, in theory anyway, seamlessly work itself into that part of Dell’s offerings to businesses who run servers and the like on GNU/Linux (and many who are running on RHEL, like my employer, but I digress . . . ).

However, Ubuntu is an excellent choice to represent GNU/Linux for Dell. Ubuntu, too, has an extensive customer service department — probably to become more extensive thanks to this new arrangement — and it will be interesting to see if and how (especially how, if the “if” is a “yes”) Ubuntu can serve business accounts, if that’s the plan going forward.

I’ll take my crow, fork in hand, with a lot of spices and a significant amount of condiments, please. And in the words of the San Francisco Chronicle’s Jon Carroll, “mea damn culpa” for getting it wrong.

[FSF Associate Member](Larry Cafiero, editor/publisher of Open Source Reporter, is an associate member of the Free Software Foundation.)

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Categories: Dell, Ubuntu
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